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MIGI
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Privacy Policy

Last updated: 20 April 2026

Migration Registry (ABN 41 914 562 602), trading as MIGI ("MIGI", "we", "us", "our"), operates the website migi.com.au (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

Information from site visitors

  • Usage data: IP address, browser type, device identifiers, operating system, pages visited, time spent, referring URL, and search queries entered on the Site
  • Cookies and tracking: We use cookies and similar technologies to improve site functionality and analyse usage patterns (see Section 8)
  • Contact form submissions: Name, email address, phone number (if provided), and message content when you submit an enquiry through the Site
  • Enquiry submissions: When you describe your migration situation through the Site, we collect information about your situation (such as visa status, location, and goals) and your email address (if you choose to provide it). This information is not shared with migration businesses unless you choose to submit it

Information about listed migration agents and businesses

  • Publicly available data: We collect migration agent information from the publicly accessible MARA Register maintained by the Office of the Migration Agents Registration Authority (OMARA), including agent name, Migration Agent Registration Number (MARN), registration status, and registered business name
  • Agent-submitted data: If an agent claims their profile or submits additional information, we collect: biography, profile photo, languages spoken, visa type specialisations, and additional contact details
  • Business data: Business name, ABN, office address, phone number, email, website URL, and logo
  • Payment data: Where payment is required, it is processed by Stripe. We do not store credit card numbers. We receive confirmation of payment status and Stripe customer ID

2. How We Collect Personal Information

We collect personal information:

  • Directly from you — when you submit a contact form, use our intake tool, or claim a profile
  • From publicly available sources — specifically the MARA Register maintained by OMARA
  • From third-party services — such as business data enrichment services and payment processors
  • Automatically — through cookies and analytics tools when you browse the Site

3. Why We Collect Personal Information

We collect and use personal information for the following purposes:

  • To operate and maintain the directory of registered migration agents
  • To display agent and business profiles to site visitors
  • To respond to enquiries submitted through contact forms
  • To forward lead enquiries to relevant migration agents or businesses
  • To help visitors find suitable migration businesses
  • To analyse site usage and improve our services
  • To comply with legal obligations
  • To prevent fraud, spam, and misuse of the Site

4. How We Disclose Personal Information

We may disclose personal information to:

  • Listed migration agents and businesses — when a site visitor submits an enquiry directed to a specific agent or business, we forward the visitor's contact details and information provided through the Site to that agent or business. When you complete an intake form sent to you by a business, we share your intake data (name, contact details, and visa situation information you provided) with that business
  • Service providers — including hosting and infrastructure, analytics, artificial intelligence services, payment processing, email delivery, search, and business data enrichment services
  • Regulatory bodies — if required by law, we may disclose information to OMARA, the OAIC, the ACCC, or other government authorities
  • Legal proceedings — if required by a court order, subpoena, or other legal process

We do not sell personal information to third parties.

Overseas disclosure

Some of our service providers are based overseas, including in the United States and the European Union. Your personal information may be transferred to and stored in countries outside Australia. We take reasonable steps to ensure overseas recipients handle personal information in accordance with the APPs.

5. How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, to improve our services, or as required by law. Agent listing data sourced from the MARA Register is updated periodically and retained while relevant to the directory.

6. Accessing and Correcting Your Personal Information

Under APPs 12 and 13, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading

Migration agents and businesses: To update or correct your listing information, or to request removal of your profile, contact us at the details below.

Site visitors: To access or correct personal information you have provided through contact forms, contact us at the details below.

We will respond to access and correction requests within 30 days. We may charge a reasonable fee for providing access if the request requires significant effort.

7. Data Removal Requests

If you are a migration agent or business listed on this Site, you may submit a removal request by contacting us at admin@migi.com.au. We will review each request on its merits and respond within 30 days.

Note that information sourced from the MARA Register remains publicly accessible through the OMARA website regardless of any action taken on this Site.

8. Spam Act 2003 — Use of Contact Information

Contact details displayed on this Site (including email addresses and phone numbers) are published for the purpose of enabling consumers to contact migration agents about their professional services. In accordance with the Spam Act 2003 (Cth):

Publication of a registered migration agent's details on this website, including their email address, is not to be interpreted as consent, either expressed or implied, to receive unsolicited commercial electronic messages as defined by section 6 of the Spam Act 2003 (Cth).

Any person who uses contact details obtained from this Site to send unsolicited commercial electronic messages may be in breach of the Spam Act 2003. Recipients of unsolicited commercial electronic messages may refer the matter to the Australian Communications and Media Authority (ACMA):

9. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • Essential cookies — required for the Site to function correctly (e.g., session management)
  • Analytics cookies — to understand how visitors use the Site, including pages visited, time spent, and navigation patterns
  • Preference cookies — to remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

10. Automated Processing

We use automated tools, including third-party artificial intelligence services, to help visitors find relevant migration businesses. This includes:

  • Automated analysis of information you provide through the Site to filter and present potentially relevant businesses based on your situation, location, and needs. Information you provide may be processed by third-party services, including services based overseas, for this purpose.
  • Automated sorting and ranking of listings based on relevance to search criteria and geographic proximity.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by contacting us at the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

For privacy-related enquiries, access requests, correction requests, or complaints:

This Privacy Policy was last reviewed on 20 April 2026 and applies to information collected through migi.com.au.